BEST PRACTICES

We were in OKC on official business. But like any group of hospitality nerds who can’t turn it off, we decided to squeeze in another...

While in Oklahoma City for an official guest experience audit, our team took the opportunity to explore the local restaurant scene. This...

The arrival experience sets the tone for the entire guest journey. In hospitality and entertainment venues, the first five minutes after...

While sight and service often dominate guest experience planning, other sensory inputs like sound, smell, and spatial layout play a profound role in shaping guest perceptions. These "invisible influencers" can elevate a brand, create emotional resonance, and drive guest satisfaction.

Guest experience audits are powerful tools for improving satisfaction, increasing revenue, and identifying service gaps across hospitality and entertainment venues.

Cleanliness is more than a baseline expectation—it is a powerful driver of guest perception, influencing everything from safety and comfort to brand value and pricing justification.

In hospitality and entertainment venues, the speed at which guests are served is a core determinant of satisfaction, loyalty, and revenue. Long wait times not only frustrate guests, but also result in measurable revenue losses and reputational harm.

In an increasingly competitive food and beverage landscape, great food is no longer enough. Today’s diners expect efficiency, warmth,...